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Buyers
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders
You can make purchases from our online store either by registering an account or as a guest. If you check out as a guest, you must provide a valid phone number and email address — without them we will not be able to arrange delivery of your order. Once you submit an order, you can update it for some time. All orders are subject to acceptance by us, at our discretion.

Special offers
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices
All prices are in Euro. Prices include VAT unless indicated otherwise, but exclude delivery charges and customs duty and other taxes, if applicable (within EU there is no additional taxes or custom duty). All prices are subject to change without notice.

Payment
Full payment for your order is required before we process it. We accept PayPal, credit card, Apple Pay and Google Pay. We do not offer direct bank transfer. Delivery will commence once payment has been processed/validated. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

Errors
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and payment received. If payment is done and we cancel the order, we will notify you and fully refund you for the amount charged.

Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your payment is for an item that is out of stock, we will cancel your order and issue a refund. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Delivery/ Shipping
We ship worldwide. Shipping is free of charge for all orders. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

We use all reasonable efforts to dispatch orders within 1 business day of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing hello[at]acuteangleshop.com or calling +370-686-30222. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

We are not liable for any indirect loss or damage resulting from late delivery or non-delivery. If we fail to deliver within the stated timeframe, you may give us an additional reasonable period to complete delivery; if we still fail to deliver within that additional period, you are entitled to cancel your order and receive a full refund, in accordance with applicable EU consumer protection law.

You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

Shipping
Shipping is free of charge for all orders, worldwide. You must pay any return freight costs on change of mind purchases. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Damage
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 14 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.

Risk
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Title
Goods ordered by you remain our property until you pay for them in full.

Product warranties
As a consumer in the European Union, you are entitled to a statutory 2-year legal guarantee of conformity for the goods you purchase, under Lithuanian and EU consumer protection law. If a product is faulty or does not match its description, you may be entitled to a repair, replacement, price reduction, or termination of the contract, depending on the circumstances. This legal guarantee is in addition to, and not limited by, any other rights you may have under these Terms. Nothing in these Terms excludes or limits your statutory rights as a consumer.

Returns
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 30 days of the purchase date.
2. Items must be in original condition as purchased, with all labels/tickets attached.
3. Custom ordered items (specifically ordered for you from manufacturer) cannot be returned and refunded if they are in perfect condition.

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

Return shipping costs have to be covered by the buyer.

Packing problems
Please check your items against your receipt. If there are any discrepancies please email hello[at]acuteangleshop.com or call our Customer Service +370-686-30222 line on as soon as possible and within 30 days of purchase date.

Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under Lithuanian or EU law. Subject to this, to the extent legally permitted, we are not liable for indirect or consequential losses (such as lost profits or savings) arising from the supply of goods or services via this website. This does not affect your statutory rights as a consumer.

Indemnity
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

Vouchers
If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions

Contacting us
You can contact us using any of the following methods:
– By calling +370-686-30222 between 10am – 6pm European time Monday to Friday, excluding public holidays;
– By emailing us at hello[at]acuteangleshop.com.

Resolving disputes
If you have a complaint about your order that we have not been able to resolve directly, you may contact the State Consumer Rights Protection Authority of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), Vilniaus g. 25, 01402 Vilnius, Lithuania, www.vvtat.lt, or submit your complaint via the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Notices to you
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Excusing events
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

Alterations
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.

Customs, Duties, and Taxes (for 0% VAT customers outside the EU)
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

Refused or uncollected shipments
If a shipment is refused, not collected, or returned to us because import duties, taxes or carrier fees were not paid, the order will be treated as cancelled by the buyer. In that case, we will deduct from your refund the original shipping charges, the return shipping charged to us by the carrier, any customs duties, taxes, and customs or brokerage fees charged to us as the sender, and the money transfer fees for the refund. If these costs equal or exceed the amount you paid, no refund will be due. We will provide a breakdown of the deducted costs on request.

Company Details:
Acute Angle Shop (YZY SOFT, II)
Company #: 225404910
Company VAT #.: LT100007477812
Adress: Ozo g. 3, Vilnius, 08200 Lithuania