Frequently Asked Questions (FAQ)
We display prices in the following currencies: EUR, USD, GBP, CFH, CAD, AUD. Our warehouse is in Europe and your order will be charged in EUR. This means that prices in other currencies are listed as reference only and small deviations of the exchange rate can occur (depending on the exchange rate of your bank). You can manually change the currency at the very bottom of our website.
We are constantly expanding our stock and if you can’t find the product you want, please contact us by dropping us an email hello[at]acuteangleshop.com. We’ll do our best to find the exact product and deliver it to you. Let us help you…
Customers in the European Union (EU)
Prices include VAT. The VAT rate of your country is applied automatically, so the price you see is the final price. There are no customs duties within the EU.
Customers outside the EU (for example the USA, Australia or New Zealand)
Prices are shown without VAT. Please note that prices do not include import duties, local taxes or customs fees. These may be charged by your country’s customs when the package arrives and are paid by the buyer. For more information, please contact your local customs office.
Business customers in the EU
If you are buying as a company (restaurant, bar etc.) and have a valid EU VAT number, please enter it at checkout and VAT will be excluded from the total price.
Yes, all our knives are originals and handcrafted by professional blacksmiths in Japan. We collaborate only with trusted suppliers or directly to blacksmith itself who can confirm the the origin of the product. All of our products have proof of origin documents.
You will get the invoice automatically after your order will be delivered to you and we’ll get the confirmation of delivery. The invoice is also the proof of purchase, please save it for further inquiries.
We are always happy to help our customers. The easiest way to contact us is to use our chat in the bottom right corner. Also you can call us directly by phone +370-686-30222 in working hours. We also welcome your messages via email hello[at]acuteangleshop.com or you can use private messages in our social media channels.
Import duties and VAT; taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
European Union countries:
VAT will be applied at the checkout based on your country if you are in the European Union (EU). If you would like to purchase as company (restaurant, bar etc.) and have a valid VAT number, please add it at the checkout and VAT will be excluded from total price.
Other countries we ship to:
Your order may be subject to import and/or taxes, which are levied once your package reaches your country. We ship your package DDU, “duties and taxes unpaid”, and does not collect the, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.
Shipping Options:
We offer several reliable and convenient international shipping options.
- Lithuanian Postal Service:
- Lithuanian Post Standard Shipping: delivery time depends on the destination. It takes 7-14 business days (there is no guarantee that it will be delivered on a specific date.)
- International shipping is available to most of the countries. If we can NOT ship to your location, we will contact you.
- Free Standard Shipping on orders over 300.00€. Orders under 300€ will be charged a flat rate of 9.00€.
- Lithuanian Post EMS: express shipping with tracking #; delivery time within 6-10 business days.
- Lithuanian Post EMS fee is flat rate of 24€.
- Delivery via DHL:
- Products can be shipped via DHL. Estimated delivery time is 2-3 business working days. DHL shipping fee is flat rate of 34€.
- DHL shipment cannot be delivered to PO boxes.
We ship to the following countries and regions:
Europe
Albania / Andorra / Austria / Belgium / Bosnia and Herzegovina / Bulgaria / Croatia / Czech Republic / Denmark / Estonia / Faroe Islands / Finland / France / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Isle of Man / Italy / Jersey / Kosovo / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Moldova / Monaco / Montenegro / Netherlands / North Macedonia / Norway / Poland / Portugal / Romania / San Marino / Serbia / Slovakia / Slovenia / Spain / Sweden / Switzerland / Türkiye / Ukraine / United Kingdom / Vatican
North America
United States / Canada / Mexico and the rest of North America
South America
All South American countries, including Chile
Asia Pacific
Australia / New Zealand / China / South Korea / Singapore / Taiwan
Middle East
Israel
Your country is not listed? Write to us at hello[at]acuteangleshop.com and we will check whether we can deliver.